Professional Services

Our IT and imaging experts have the knowledge and passion to turn your new construction or renovation project into a successful endeavor. Each customer engagement is tailored to meet specific business needs through a four-part process. With our technical expertise and 24/7 support, you’ll have the professional peace of mind that truly makes a difference, day after day.

Discovery

The Fujifilm Systems Integration team provides more than just subject matter expertise and best in class technology. The team also takes a consultative approach to each customer engagement. We will coordinate in-depth design discussions with your team to plan your rooms based on current strategies and future growth potential.


On-Site Demo

Needs Assessment
 

Fulfillment

We have cultivated strong, meaningful relationships with nearly every major technology equipment manufacturer and software solutions provider in the world. These powerful alliances have generated premium-level buying power, which in turn has enabled us to deliver what few others can match. Combined with our highly trained staff and incomparable quality processes and standards, we have the capacity to leverage these partnerships to deliver consistent, safe, reliable, and timely technology systems for our clients.


Personalized Schematics
 
 

Implementation

A highly trained team of technicians and field engineers, in conjunction with a dedicated project manager will be assigned to you from one of more than 50 global locations. That will ensure a consistent and efficient deployment of Systems Integration resources, from design and installation through commissioning and training. A customized training schedule will be established, and a customer support agreement executed in preparation of remote monitoring and proactive issue resolution.


Project Management

Installation Services

Room Drawings

Support

Upon successful implementation, your project will be turned over to Global Services for 24/7 remote management and reporting.


Remote Management
 
 

Pulse Remote Managed Service Platform, powered by Diversified

Fujifilm takes a unique approach to service and support through an exclusive platform known as Pulse Remote Managed Service. Powered by Diversified, Pulse Remote Managed Service is a remote monitoring solution that helps keep your technology running on a 24/7 basis.

Strategically managed from five regional network operation centers around the world, Pulse Remote Managed Service provides remote support and dispatch, regardless of the time of day or night. It is powered by ITSM and ITIL service delivery supply chain best practices, which allows you to rest assured that your experience will be reliable and consistent no matter where you are located.

The Pulse Remote Managed Service Platform includes:

  • A proactive, IT-based remote monitoring and management solution; 
  • Systems and processes that can be implemented quickly, cost-effectively and at scale;
  • Early and rapid identification of issues and resolutions before healthcare operations are impacted;
  • Automated remedial actions in real time based on system status, monitoring alerts, location and analytical data;
  • Proactive 24/7 management and monitoring for all IoT devices that support reporting capabilities on your network; 
  • A single platform that addresses real-time user issues with agnostic manufacturer and systems support;
  • Standards-based API communication between disparate systems.

Security, wayfinding, digital signage, unified communications and artificial intelligence (AI) solutions can now be linked together using Pulse automations, the result of which will be vastly improved user experiences for staff and patients.